Confessions of a Call Center Gal by Lisa Lim
Madison Lee is fresh out of college and without a job. Her best and only prospect is a call center job in Pocatello, Idaho. She, along with her best friend, Karsynn, takes the leap into the working world. Maddy catches on quickly to the inner workings of a call center, a world all its own, but even she is not smart enough to anticipate the wide variety of questions a customer may ask.
I have to admit I read this book only because I'm tossing about the idea of my own book based on my experience as a tax advisor. I am lucky enough to work from home, but taking a customer service call is the same no matter where it's done. Maddy had me in hysterics! I, too, have had calls from people with names that use every letter of the alphabet and are unpronounceable. Callers who are angry for no reason other than they like to be angry are a staple in this business. And when someone gives an email address that has something to do with what they like to do in bed, the mute button is a good friend. I've experience everything that happened to Maddy and it was just as funny for me the second time around as it was the first.
Confessions of a Call Center Gal is not a great work of literary accomplishment. But it's funny, light, and easy to read. If you are considering a job taking inbound customer service calls, read this book first. You will know exactly what to expect when you take the first call. If you are looking for a beach read this summer, Confession of a Call Gal will fit the bill. It's simply good, plain fun!
Madison Lee is fresh out of college and without a job. Her best and only prospect is a call center job in Pocatello, Idaho. She, along with her best friend, Karsynn, takes the leap into the working world. Maddy catches on quickly to the inner workings of a call center, a world all its own, but even she is not smart enough to anticipate the wide variety of questions a customer may ask.
I have to admit I read this book only because I'm tossing about the idea of my own book based on my experience as a tax advisor. I am lucky enough to work from home, but taking a customer service call is the same no matter where it's done. Maddy had me in hysterics! I, too, have had calls from people with names that use every letter of the alphabet and are unpronounceable. Callers who are angry for no reason other than they like to be angry are a staple in this business. And when someone gives an email address that has something to do with what they like to do in bed, the mute button is a good friend. I've experience everything that happened to Maddy and it was just as funny for me the second time around as it was the first.
Confessions of a Call Center Gal is not a great work of literary accomplishment. But it's funny, light, and easy to read. If you are considering a job taking inbound customer service calls, read this book first. You will know exactly what to expect when you take the first call. If you are looking for a beach read this summer, Confession of a Call Gal will fit the bill. It's simply good, plain fun!
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